Where are you located?
We are located in Palestine.
How do I know that my order has been received, processed and shipped?
After shopping at our store, you will be able to log in to "Your account" and check your order status at any time.
What procedure am I to follow if I receive damaged goods or am not satisfied with the goods that I receive?
Please read our return policy on our website.
When am I charged for my order?
You are charged the same day that the goods are shipped from our warehouse.
What currency are you using?
All quotes are in US dollars.
What is normal delivery time before goods are dispatched?
Most goods are dispatched within 3 working days. In the event that your order will be dispatched in more than 3 days, we will inform you by email.
Do your prices include import duties?
All of our prices are excluding shipping and any customs or import duties that may be applied. As every country has their individual demands, we suggest that you investigate this point prior to making any purchase. We announce for Free Shipment charges that is subject to specific purchase order as indicated by our online offers.
How secure is your site?
We are using the latest industry standard of Internet security, SSL. We regard both the security and privacy of our customers with highest regard and will continuously update our security measures accordingly to ensure that our customers are protected.