Privacy Policy
Last updated: September 5, 2026
Evenness Global Cosmetics & Manufacturing Company (“Evenness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://evenness.co, purchase our products, contact us, subscribe to our communications, communicate with us through WhatsApp or social media, or inquire about our private-label manufacturing services.
1. Who We Are
The website https://evenness.co is operated by:
Evenness Global Cosmetics & Manufacturing Company
Beit Ula, Hebron, West Bank, Palestine
Email: [email protected]
Phone: +970 569 291 928
For the purposes of applicable data-protection laws, Evenness is the controller of the personal information described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
We may collect information you provide when you:
Place or inquire about an order.
Create or use a customer account.
Contact us through the website, email, phone, WhatsApp, or social media.
Subscribe to our newsletter or promotional communications.
Submit a product review or comment.
Request information about private-label manufacturing.
Participate in a promotion, survey, exhibition, or business inquiry.
This information may include:
Your name.
Email address.
Telephone or WhatsApp number.
Billing and delivery address.
Products ordered and order history.
Payment method and transaction reference.
Account details and preferences.
Company name, job title, and business information.
Private-label project requirements, product briefs, and related communications.
Reviews, comments, questions, photographs, or other content you submit.
If you voluntarily provide information about your skin, hair, allergies, health concerns, or product reactions, we will use that information only to respond to your inquiry, provide customer support, or manage a product-safety matter. Please do not submit medical or other sensitive information unless it is necessary.
Information Collected Automatically
When you use our website, we and our technology providers may automatically collect:
IP address.
Browser type and version.
Device type and operating system.
Device or advertising identifiers.
General geographic location derived from your IP address.
Referring website or advertising source.
Pages viewed, links clicked, and time spent on the website.
Cart, checkout, and website-interaction information.
Cookie and similar technology information.
Error logs, security logs, and technical diagnostic information.
Information Received from Other Sources
We may receive information from:
Analytics and advertising providers, including Google.
Social-media and messaging platforms, including WhatsApp and Meta services.
Payment processors and financial-service providers.
Delivery companies and logistics partners.
Distributors, retailers, business partners, or private-label representatives.
Publicly available business sources.
3. How We Use Personal Information
We may use personal information to:
Process, confirm, deliver, and manage orders.
Communicate with you about an order, inquiry, or private-label project.
Provide customer service and respond to complaints or product-safety concerns.
Create and administer customer accounts.
Process payments, refunds, and transaction records.
Arrange delivery and coordinate with couriers.
Develop quotations and manage private-label manufacturing relationships.
Send newsletters, offers, and promotional communications when permitted.
Measure website traffic and understand how visitors use our website.
Measure advertising performance and improve our campaigns.
Personalize content, products, and advertising.
Detect fraud, spam, misuse, and security threats.
Maintain and improve the website and our services.
Comply with accounting, tax, regulatory, legal, and product-safety obligations.
Establish, exercise, or defend legal claims.
We do not use personal information to make decisions that produce legal or similarly significant effects based solely on automated processing.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
Performance of a contract: To process an order, arrange delivery, provide requested services, or manage a private-label project.
Legitimate interests: To operate and secure our website, provide customer support, improve our business, prevent fraud, and understand the effectiveness of our services and advertising.
Consent: To send certain marketing communications, use non-essential cookies, or process information where consent is required by law.
Legal obligations: To comply with tax, accounting, regulatory, consumer-protection, product-safety, and lawful government requirements.
Legal claims: To establish, exercise, or defend our legal rights.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
5. Orders and Payments
When you place an order, we may collect the information required to verify, process, deliver, and support that order.
Payment information may be processed by a third-party payment provider or collected according to the payment method displayed during checkout. Evenness does not normally receive or store complete payment-card details when payment is processed directly by an independent payment provider.
For cash-on-delivery orders, we may share your name, telephone number, delivery address, order details, and delivery instructions with the relevant courier or delivery partner.
6. Marketing Communications
If you subscribe to our newsletter, request offers, or otherwise agree to receive marketing, we may contact you by email, telephone, WhatsApp, SMS, or another selected channel.
You may stop receiving promotional communications at any time by:
Using the unsubscribe option included in an email.
Asking us to stop through WhatsApp or the channel used.
Contacting us at [email protected].
We may still send non-promotional messages concerning existing orders, customer-service requests, legal notices, or ongoing business relationships.
7. Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.
These technologies may include:
Strictly necessary cookies: Required for website security, shopping-cart functions, checkout, account access, and basic website operation.
Preference cookies: Remember language, display, account, and other user choices.
Analytics cookies: Help us understand website traffic, visitor interactions, and website performance.
Advertising cookies: Help measure advertising results, attribute visits or inquiries to campaigns, and display more relevant advertisements.
We may use services such as Google Analytics 4 and Google Ads to measure website activity and advertising performance. These providers may process online identifiers, device information, IP-derived location, browsing activity, and advertising-interaction information according to their own privacy policies.
Where required by applicable law, we request consent before placing non-essential analytics or advertising cookies.
You can control cookies through your browser settings and, where available, through the website’s cookie-preference tool. Blocking some cookies may affect the website’s functionality.
Learn more about how Google processes information at:
https://policies.google.com/privacy
8. Reviews, Comments, and User Content
When visitors leave product reviews or comments, we may collect the information entered in the form together with the visitor’s IP address and browser information to help detect spam, fraud, and misuse.
Approved reviews or comments, including the displayed name and profile image, may be publicly visible.
If the Gravatar service is enabled, an anonymized version of your email address may be sent to Gravatar to determine whether you use that service. Gravatar’s privacy policy is available at:
https://automattic.com/privacy/
If the website allows image uploads, uploaded images may contain embedded location information. You should remove location metadata, including EXIF GPS data, before uploading an image intended for public display.
9. WhatsApp, Social Media, and External Platforms
If you contact us through WhatsApp, Instagram, Facebook, or another external platform, that platform will process information according to its own terms and privacy policy.
When you click an external-platform button on our website, the platform may receive information such as your IP address, browser details, referring page, and account information if you are logged in to that platform.
Your use of these services is governed independently by the applicable provider. WhatsApp privacy information is available at:
https://www.whatsapp.com/legal/privacy-policy
Please avoid sending payment-card details, passwords, government identification numbers, or unnecessary medical information through social-media or messaging services.
10. Embedded Content and External Links
Pages on our website may contain embedded videos, maps, images, social-media content, or links to other websites.
Embedded content may behave as though you visited the third-party website directly. These third parties may collect information, use cookies, and monitor your interaction with their content.
We are not responsible for the privacy practices, security, or content of external websites and encourage you to review their privacy policies.
11. How We Share Personal Information
We may share personal information with trusted recipients when reasonably necessary, including:
Website hosting, maintenance, security, and ecommerce service providers.
Payment processors and financial institutions.
Couriers, delivery companies, and logistics providers.
Analytics, advertising, and campaign-measurement providers.
Email, customer-support, CRM, and communication providers.
WhatsApp, Meta, and other platforms you choose to use.
Accountants, auditors, insurers, consultants, and legal advisers.
Distributors or business partners involved in fulfilling your request.
Government authorities, regulators, courts, or law-enforcement bodies when required by law.
A purchaser, successor, or adviser involved in a merger, restructuring, financing, or sale of all or part of our business.
Service providers may process personal information only for the services they provide to us and subject to appropriate contractual or legal obligations.
We do not sell personal information for money. However, the use of advertising cookies or identifiers may be considered “sharing,” “targeted advertising,” or a similar activity under certain privacy laws. Where applicable, you may manage or withdraw consent through the website’s cookie controls.
12. International Data Transfers
Evenness operates from Palestine and serves local and international customers. Some service providers may process or store information in other countries.
Those countries may have data-protection rules different from those in your country. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on factors such as:
The duration of our relationship with you.
The status of an order, inquiry, or private-label project.
Warranty, customer-service, and product-safety requirements.
Accounting, tax, commercial, and regulatory obligations.
Fraud prevention, security, disputes, and legal claims.
Your consent and communication preferences.
Order and transaction records may be retained for the legally required accounting and tax period. Account information is generally retained while the account remains active and for a reasonable period afterward.
Marketing information is retained until you unsubscribe or withdraw consent, although we may keep limited information on a suppression list to ensure we respect your request.
Reviews and public comments may remain available while the related content is published unless removal is requested and legally appropriate. Technical logs and analytics information are retained according to operational needs and the settings of the relevant service provider.
14. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, communication method, or electronic-storage system is completely secure. You are responsible for keeping account passwords confidential and for contacting us if you suspect unauthorized access to your account or communications.
15. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Ask whether we process your personal information.
Request access to or a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.
Request a portable copy of information you provided to us.
Opt out of direct marketing.
Object to certain targeted advertising activities.
Submit a complaint to an applicable data-protection or privacy authority.
These rights may be subject to legal limitations. We may need to verify your identity before completing a request.
To submit a privacy request, email [email protected] with the subject line “Privacy Request.”
We will respond within the period required by applicable law.
16. Children’s Privacy
Our website and online store are not directed to children under the age of 16, and we do not knowingly collect personal information directly from children under 16 without appropriate authorization.
If you believe a child has provided personal information to us without appropriate parental or guardian permission, please contact us so we can review and, where appropriate, delete it.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.
The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate method.
18. Contact Us
For questions, concerns, or requests concerning this Privacy Policy or your personal information, contact:
Evenness Global Cosmetics & Manufacturing Company
Beit Ula, Hebron, West Bank, Palestine
Email: [email protected]
Phone: +970 566 291 921
Website: https://evenness.co
