Last updated: September 5, 2026

Welcome to https://evenness.co.

These Terms and Conditions (“Terms”) govern your access to and use of the Evenness website, online store, products, content, and related services.

The website is operated by:

Evenness Global Cosmetics & Manufacturing Company
Beit Ula, Hebron, West Bank, Palestine
Email: [email protected]
Phone: +970 566 291-921

In these Terms, “Evenness,” “we,” “us,” and “our” refer to Evenness Global Cosmetics & Manufacturing Company. “You” and “your” refer to the person accessing the website or purchasing from us.

By accessing the website, creating an account, submitting an order, or using our services, you agree to these Terms. If you do not agree, please do not use the website.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order through our website.

If you are under the legal age of majority in your country, you may use the website or purchase products only with the involvement and authorization of a parent or legal guardian.

If you use the website on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms.

2. Website Use

You may use the website only for lawful personal or business purposes.

You must not:

• Use the website for fraudulent, misleading, or unlawful activities.
• Attempt to gain unauthorized access to the website, customer accounts, servers, or systems.
• Introduce viruses, malicious code, automated scraping tools, or other harmful technology.
• Interfere with the website’s operation, security, or availability.
• Copy, reproduce, republish, or commercially exploit website content without permission.
• Submit false contact, payment, delivery, or account information.
• Impersonate another person or organization.
• Use our products, trademarks, images, or content to suggest an unauthorized commercial relationship.
• Purchase products for unauthorized resale or distribution.

We may suspend or restrict access when we reasonably believe the website is being misused.

3. Customer Accounts

Some website functions may allow you to create a customer account.

You are responsible for:

• Providing accurate and current information.
• Keeping your login credentials confidential.
• Restricting access to your device and account.
• Informing us promptly if you suspect unauthorized account access.

You are responsible for activity performed through your account unless caused by a security failure for which Evenness is legally responsible.

We may suspend or close an account that violates these Terms, is used fraudulently, or creates a security risk.

4. Product Information

We aim to describe and display our products accurately. However:

• Product colors may appear differently depending on the device or screen.
• Packaging, labels, ingredients, size presentation, or product appearance may be updated.
• Natural ingredients may produce minor variations in color, texture, or scent.
• Images may include props or decorative elements that are not included with the product.
• Product availability may change without notice.

The ingredient list and instructions printed on the product packaging should be reviewed before use, particularly if you have allergies, sensitivities, or known reactions.

If information on the website conflicts with the information printed on the product packaging, contact us before using the product.

We may correct product descriptions, images, prices, availability, or other website errors at any time.

5. Cosmetic Products and Proper Use

Unless expressly stated otherwise on the packaging and supported by applicable regulatory authorization, Evenness products are cosmetic or personal-care products and are not medicines.

Website content is provided for general product information and does not constitute medical diagnosis, treatment, or professional medical advice.

You should:

• Follow the directions and warnings printed on the packaging.
• Use products only for their intended purpose.
• Perform a patch test when appropriate, especially if you have sensitive skin.
• Avoid contact with the eyes unless the product is specifically designed for that area.
• Keep products away from children unless specifically intended for children.
• Stop use and seek appropriate advice if irritation or an unexpected reaction occurs.

Consult a qualified healthcare professional before using a product if you have a medical condition, severe allergy, active skin disorder, are pregnant or breastfeeding, or are uncertain whether a product is suitable for you.

Individual results vary. Reviews, testimonials, photographs, and examples do not guarantee that every customer will achieve the same result.

Nothing in this section limits rights or remedies that cannot legally be excluded, including rights relating to defective or unsafe products.

6. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Unless otherwise stated, displayed prices may not include:

• Delivery charges.
• Customs duties.
• Import charges.
• Local taxes.
• Bank or currency-conversion fees.

The complete amount payable will be displayed or communicated before the order is confirmed whenever reasonably possible.

If your bank, card provider, or payment service converts the transaction into another currency, it may apply its own exchange rate or fees. Evenness does not control those charges.

We may change prices at any time. Price changes do not affect orders that we have already accepted, except where a clear technical or pricing error has occurred.

7. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated website message or email confirming receipt does not necessarily mean that we have accepted the order.

An order is accepted when we:

• Confirm it directly by email, telephone, or WhatsApp;
• Begin preparing it for dispatch; or
• Dispatch the products,

whichever occurs first.

We may contact you to verify your identity, telephone number, address, order details, or payment method before accepting or dispatching an order.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• A product being unavailable.
• An incorrect price or product description.
• Incomplete or inaccurate customer information.
• An undeliverable address.
• Failure to verify a cash-on-delivery order.
• Suspected fraud, abuse, or unauthorized resale.
• A technical or payment-processing error.
• Legal, regulatory, shipping, or trade restrictions.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled products and any applicable delivery charge.

8. Payment

Available payment methods will be displayed during checkout or communicated when confirming the order.

Payment may be collected:

• Online through an available payment provider.
• By bank transfer or another agreed method.
• In cash upon delivery where cash on delivery is available.

You confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

For cash-on-delivery orders, you agree to be available at the provided address, answer reasonable confirmation calls or messages, and pay the amount due when the order arrives.

We may suspend future cash-on-delivery orders for customers who repeatedly reject confirmed deliveries without a legitimate reason.

9. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers are subject to their stated conditions and availability.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Promotional benefits cannot be exchanged for cash.
• Offers cannot be applied retroactively.
• Discounts do not apply to delivery charges.
• Promotions may be limited by product, quantity, customer, location, or time.
• Free gifts must be returned if the qualifying order is returned in full.

We may refuse or cancel a promotional benefit obtained through misuse, duplication, manipulation, or technical error.

10. Shipping and Delivery

We deliver only to locations supported by our delivery partners or otherwise confirmed by Evenness.

Available delivery locations, charges, and estimated times may be displayed during checkout or communicated during order confirmation.

The website currently offers free shipping on qualifying orders over USD 150, unless a different threshold or condition is displayed at checkout.

Delivery dates and times are estimates, not guarantees. Delays may occur because of:

• Courier operations.
• Address or customer-contact problems.
• Border, customs, checkpoint, or transportation restrictions.
• Weather or public emergencies.
• High order volumes.
• Events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and a reachable telephone number.

If delivery fails because the address was incorrect, the recipient was unavailable, or the customer refused a correctly fulfilled order, we may charge reasonable redelivery costs where permitted by law.

Ownership and risk in the products pass to you when the order is delivered to you or to a person you authorized to receive it.

For international orders, the customer is responsible for any customs duties, import requirements, taxes, permits, or restrictions unless we expressly agree otherwise in writing.

11. Cancellations

You may request cancellation by contacting us as soon as possible.

If the order has not been dispatched, we will make reasonable efforts to cancel it. An order cannot normally be cancelled after dispatch, but it may qualify for return under Section 12.

We may not be able to cancel customized, personalized, specially produced, or business-to-business orders once production or preparation has begun.

Statutory cancellation rights available under applicable consumer law remain unaffected.

12. Returns and Exchanges

You may request an eligible return within seven days after delivery.

Because cosmetics and personal-care products are hygiene-sensitive, a change-of-mind return is accepted only when the product:

• Is unopened and unused.
• Retains its original seal, where applicable.
• Is in its original packaging.
• Is in resalable condition.
• Is returned with proof of purchase.

Opened, used, tested, damaged, or unsealed products cannot be returned for a change of mind.

This restriction does not apply when a product is defective, damaged before delivery, incorrectly supplied, unsafe, or otherwise subject to a return right under applicable law.

Before returning a product, contact us at [email protected] or through our official WhatsApp channel and provide:

• Your name and order number.
• The product concerned.
• The reason for the return.
• Photographs where the product arrived damaged, defective, leaking, or incorrect.

Do not dispose of a reportedly defective or damaged product until we provide instructions, unless retaining it would create a safety risk.

Eligible returns requested within the seven-day return period are free. We will provide or approve the return method. Unauthorized delivery or courier expenses may not be reimbursed.

After receiving and inspecting the return, we may provide an exchange, replacement, store credit, or refund as appropriate and as required by law.

Original delivery charges are normally refundable only when the complete order was defective, damaged, incorrect, cancelled before dispatch, or when refunding those charges is required by law.

Refunds will normally be made through the original payment method. Cash-on-delivery refunds may be made through an agreed bank account, electronic wallet, or another reasonable method.

Processing times may vary depending on inspection, payment method, and banking provider.

13. Damaged, Incorrect, or Defective Products

You should inspect your order promptly after delivery.

Contact us as soon as possible if:

• A product is missing.
• You received the wrong product.
• The product or packaging arrived damaged.
• The product leaked during delivery.
• You believe the product is defective.
• You experience a serious or unexpected reaction.

We may request photographs, the batch number, expiry information, proof of purchase, and relevant details needed to investigate the issue.

Do not continue using a product if you believe it is defective or causing an adverse reaction.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another remedy required by applicable law.

14. Private-Label and Business Inquiries

Information on the website concerning private-label manufacturing, minimum order quantities, formulation, packaging, production periods, testing, pricing, or export services is general information only.

Submitting an inquiry or project brief does not create a manufacturing agreement, exclusivity arrangement, confidentiality obligation, or obligation for Evenness to accept the project.

A private-label or business manufacturing project becomes binding only when the parties approve a separate written quotation, purchase order, manufacturing agreement, or other written contract.

That separate agreement may contain specific terms concerning:

• Product specifications and approved samples.
• Formulation ownership and confidentiality.
• Packaging and artwork approvals.
• Minimum order quantities.
• Testing and regulatory responsibilities.
• Deposits and payment schedules.
• Production lead times.
• Delivery and acceptance.
• Defects and tolerances.
• Intellectual-property ownership.
• Cancellation and termination.

If a separate signed agreement conflicts with these website Terms, the separate agreement governs the relevant private-label or business project.

15. Product Reviews and User Content

You may be able to submit reviews, comments, images, questions, or other content.

You must not submit content that:

• Is false, misleading, defamatory, threatening, abusive, or unlawful.
• Violates another person’s privacy or intellectual-property rights.
• Contains spam, unauthorized advertising, or malicious code.
• Includes another person’s personal information without permission.
• Falsely claims an experience with a product.
• Contains medical claims presented as established facts without proper support.

You retain ownership of your original content. By submitting it, you grant Evenness a non-exclusive, worldwide, royalty-free license to store, reproduce, translate, edit for formatting, publish, display, and promote that content in connection with our products and business.

We may moderate, reject, or remove content that violates these Terms. We are not required to publish every review, but we will not deliberately change the meaning of a genuine customer review.

16. Intellectual Property

The website and its content—including the Evenness name, trademarks, logos, product names, formulations described publicly, photographs, packaging designs, text, graphics, videos, and website layout—are owned by or licensed to Evenness and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, license, scrape, republish, or commercially exploit our content without prior written permission.

Nothing on the website grants you a license to use an Evenness trademark, logo, product image, packaging design, or other intellectual property.

17. Third-Party Services and Links

The website may contain links to payment providers, couriers, social-media platforms, WhatsApp, embedded content, or other third-party services.

Evenness does not control and is not responsible for the availability, content, security, privacy practices, or terms of independent third-party services.

Your use of a third-party service may be subject to separate terms between you and that provider.

18. Website Availability

We aim to keep the website accurate, secure, and available. However, we do not guarantee that it will always operate without interruption or error.

We may suspend, modify, update, or discontinue any part of the website for maintenance, security, operational, or business reasons.

We are not responsible for losses caused solely by temporary website unavailability where we exercised reasonable care and the interruption was outside our reasonable control.

19. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or mandatory rights relating to defective products.

Subject to those protections and to the maximum extent permitted by law:

• Evenness is not liable for indirect, incidental, special, or consequential loss.
• Evenness is not liable for loss caused by product misuse, failure to follow instructions, known allergies, unauthorized modification, or improper storage after delivery.
• Evenness is not responsible for delays or failures caused by events outside our reasonable control.
• Our total liability arising from an individual order will not exceed the amount paid for that order, except where applicable law requires a greater remedy.

These limitations do not affect any mandatory consumer rights available to you.

20. Indemnification

To the extent permitted by law, you agree to compensate Evenness for reasonable losses, liabilities, and expenses resulting from your unlawful misuse of the website, infringement of another person’s rights, fraudulent activity, or material violation of these Terms.

This section does not apply to ordinary consumer claims made in good faith.

21. Privacy

Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the website, you acknowledge that you have had the opportunity to read the Privacy Policy.

22. Events Outside Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including transportation disruption, border or checkpoint restrictions, natural disasters, fire, war, civil disturbance, strikes, government action, communication failures, utility failures, epidemics, or supplier disruption.

We will take reasonable steps to reduce the effect of such events and resume performance when reasonably possible.

23. Changes to These Terms

We may update these Terms to reflect changes to our website, products, operations, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes do not retroactively alter an order already accepted unless required by law or agreed with you.

24. Governing Law and Disputes

These Terms are governed by the applicable laws of the State of Palestine, without limiting any mandatory consumer protections that apply in the country or territory where you live.

If a dispute arises, please contact us first so we can attempt to resolve it directly.

Subject to any mandatory right to bring a claim elsewhere, disputes that cannot be resolved amicably will be submitted to the competent courts in Hebron, Palestine.

25. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights or obligations as part of a legitimate restructuring, transfer, or sale of our business, provided your legal rights are not reduced.

These Terms, together with the Privacy Policy and any policies or conditions displayed during checkout, constitute the agreement governing your use of the website and online purchases.

26. Contact Us

For questions about these Terms, orders, returns, or products, contact:

Evenness Global Cosmetics & Manufacturing Company
Beit Ula, Hebron, West Bank, Palestine
Email: [email protected]
Phone: +970 566 291-921
Website: https://evenness.co